Return Policy

When you order an All Animal Jewelry, Jan David Design Jewelry or Pollywog Pond piece of jewelry our jewelers will make it just for you! We pay close attention to your specifications. We will create the wax, cast it, finish it, polish it, clean it, then inspect each item before it is mailed to you, JUST FOR YOU, so rest assured that what you order is what you will receive. Then it will be packaged, driven to the post office and mailed to you in a recycled package that will be recyclable by you. Please inspect the jewelry when you receive it.  

 

We offer a 100% customer satisfaction guarantee.  
 
Because it is metal there shouldn't be any breakage.  Please note, pearls and opals do not like chemicals.  If you chose to wear pearl jewelry in swimming pools, the shower, etc, then expect the pearl's outside layer, the nacre, to dull.  Consider that a pearl can be replaced so wear your jewelry and enjoy it the way that works best for you.  Please note, no two gemstones are the same and small differences in color are expected.  This makes each piece of jewelry special and unique so enjoy.  
If you are not completely satisfied you may return or exchange your merchandise if the following conditions are met.
 This does not include engraved or custom jewelry.  Custom merchandise is non-refundable.  
 When returning an online purchase you may receive a refund, less the shipping and insurance cost, if:

 

  1. Your purchase is returned within 7 days.
  2. It is undamaged and in a good and unused condition. 
  3. A sales or packing receipt is enclosed.
  4. Package is insured.  You are responsible for items lost or damaged during a return so please insure your merchandise.
  5. Pack merchandise in the original packaging.  This includes boxes and/or bags.  
  6. Returns must include a return address and telephone number.
  7. Please allow 2-4 weeks for your refund to be issued after we receive your returned merchandise.
Please Note: Do not write Jewelry anywhere on the package for safety reasons.em(s) you are returning with the enclosed materials you received with your order.

Please ship all returned items to:

AAJ

P.O. Box 246

Lincoln City, OR 97367

You may exchange your item for something different within 30 days from delivery.  The new item must be of equal or greater value.  There is no exchange after 30 days.  Your new order will be shipped and should arrive in 1-3 weeks depending on availability.  If we need to cast a new piece or size a ring it will take about 3-4 weeks.  International shipping takes about 10 days longer.

 

Thank you for your interest and we are sure you will be impressed with the craftsmanship and attention to detail in all of our pieces.  Feel free to contact us with any questions at:  allanimaljewelry@gmail.com.